FAQ’S OF GLAMSTITCH / VESTUREA FASHIONTECH PVT LTD
1. How do I place Order?
Follow these steps to quickly place the order:
- 1. At Home Page (www.Glamstitch.co.in) or Top Left corner you can explore the Categories. Select your favorite category and start adding the products in the cart with a single click.
- 2. After adding products, Click on “My Cart” and proceed to Checkout.
- 3. You can Checkout by Creating Account/Sign In or via Guest User (Fill Correct Shipping Details for Accurate Tracking of your order).
- 4. Click on “Continue to Payment”. Select your preferred Payment Gateway, Pay the Amount, and Confirm Your Order.
- 5. You will receive the Confirmation Email and SMS once the order is successfully placed.
2. How will I Receive My Order?
We will ship your order on your mentioned shipping address. Your order will be delivered at your doorstep by trusted courier services. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
3. How will I get confirmation that my Order is placed successfully?
We’ll send an email and SMS with your Order ID and Order Details. Also, once the order is shipped from the warehouse you will receive the tracking details via SMS and email.
4. I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened to my money?
Don’t worry we will help you out in every possible way. We request you to check your bank/credit card account to first ensure if your account has been debited. If your amount has been debited after a payment failure, it will get automatically reversed back by the respective bank within 7-10 business days.
5. How should I check the status of my Order?
You can track your orders here Track Order
If you still have any issues, write to us at support@Glamstitch.co.in, and your issue will addressed.
6. What is Glamstitch’s Cancellation Policy? :
- 1.You can cancel the order within 24 hours of the duration of placing the order.
- 2.You just have to raise a cancellation request for your order(s) through HelpCenter.
- 3.We’ll send you a confirmation e-mail to the registered email address.
- 4.If the order is prepaid Refund process will take 7-10 baking working days.
Please Note: Once the order is shipped from the warehouse, it cannot be cancelled. When the shipment is delivered and if the customer receives a faulty product then the customer can raise the return request.
PAYMENT
1. Are there any Cash Collection Charges?
Only for COD orders, you will be levied Cash Collection Charges of Rs.50 per product. For example, if your order includes three products, you will be levied Cash Collection Charges of only Rs.50.
2. Is it safe to shop online if I make payment using net banking, Debit card, or Credit Card?
We have trusted and secured payment gateways. It is completely secure to pay online via Credit Card, Debit Card and net banking transactions.
Please Note: GLAMSTITCH Team does not ask for your personal information or banking details over call or email. Please do not share the details with anyone. Only follow the secured checkout process at the Website.
3. Why am I not getting any COD option on the payment page?
The COD option might not be available because of the following reasons:
- 1. Our courier partners may not support the Cash on Delivery option for your delivery address.
- 2.The products ordered are not available for the COD option.
4. Are there any hidden charges?
There are absolutely no hidden charges. You pay only the amount that you see in your order summary. All the products are inclusive of taxes.
5. What should I do if my payment fails?
Make sure you have entered the correct account details and that the Internet connection is not disrupted during the payment process.
In case your amount has been debited after a payment failure, it is automatically reversed back by the respective bank within 48-72 business hours. But if you didn’t receive the refund then please contact your Bank once.
For any other requests or queries regarding this, You can reach us through the HelpCenter button
SHIPPING
1. What is the Shipping Policy of GLAMSTITCH?
We personally ensure that every delivery from Glamstitch is processed under excellent condition and in the fastest time. We take care of all parameters that ensure your delivery reaches you in a safe and sound state.
2. What is the delivery time period?
The tentative delivery period is 3-5 working days. However, the actual delivery time may vary due to unexpected circumstances.
3. Do you apply any shipping charges?
We provide free shipping on all orders. If you choose COD payment method, there are nominal cash collection chargers i.e. Rs. 50 for every product. For example, if your order includes three products, you will be levied a COD charge of Rs.150
COMMON QUESTIONS ASKED BY OUR CUSTOMERS
1. Is Glamstitch a Genuine and Legit Website?
Glamstitch is a legitimate fashion e-commerce website with its headquarters in Gurgaon. It is a trusted website with more than 3 million customers across tier II, III, & IV cities in India. We at Glamstitch adhere to all the e-commerce protocols and policies of the Indian government. We emphasize adapting to the changing market demands and trends to fulfill all your needs and requirements.
Glamstitch is a safe website and highly secure platform as we use advanced encryption systems to ensure that all the transactions made by our customers are secured and protected. In the unlikely event of any dispute concerning an incorrect or damaged product, we have a dedicated customer service team that will help you through the process of return, exchange, or refund as per the Glamstitch policy.
We value and appreciate you for the support you have provided us all these years. We promise to provide better services every time you shop with us.
2. Is Glamstitch Real or Fake?
You might ask if Glamstitch is real or fake. Glamstitch is a legit and real brand that you can trust to offer you aspirational, affordable, and convenient fashion. We are a real brand offering everyday fashion clothes that follow the latest trends. Glamstitch is a trusted site from where you can shop with confidence knowing that you will receive genuine and high-quality products. Our commitment to quality, style, and customer satisfaction makes us a brand that you can trust.
Glamstitch has gained popularity for displaying a genuine commitment to offering affordable and stylish fashion products. We advise you to use Glamstitch’s official website or mobile application to buy the latest fashion to ensure the authenticity of the products and to avoid any potential counterfeit items.
3. Is Glamstitch a Good Brand Worth Exploring?
You might wonder about Glamstitch’s clothes. Glamstitch is a good brand that has established a strong presence among Indian youngsters. Our focus on maintaining transparency and customer satisfaction has helped us earn the trust of more than 3 million happy customers. Glamstitch is a trusted brand that has focused on offering high-quality and latest fashion products to its customers.
Glamstitch’s clothes are generally well-received by customers with positive feedback surrounding the quality, comfort, and style. Most of our customers appreciate Glamstitch’s commitment to offering trendy fashion without burning a hole in your pocket. This makes Glamstitch a good brand that you must explore to buy the latest, stylish, and reasonably priced clothes.
4. Is It Safe to Buy Clothes from Glamstitch Website? Are the Products of Premium Quality?
Are you wondering if Glamstitch is safe or not? Our website and mobile application are designed with the safety of our customers in mind. Glamstitch is a safe and secure platform to buy high-quality and affordable fashion. We prioritize securing the information and transactions of our customers. Our commitment to using quality materials and offering our collections at affordable prices makes Glamstitch a good and safe brand.
We have implemented the latest systems and designs to ensure that the purchases you make are safe and secure. Glamstitch provides its customers with a secured platform with advanced encryption for payment processes and ensures the complete safety of our customer’s data.
Latest secure technologies
To provide a secure shopping experience, Glamstitch uses the latest HTTPS technology to process payments and ensure complete safety and protection for our customers. This way we encrypt all communication between our website and your browser making the transaction process even more secure. We use secured networks to keep your personal information safe and confidential.
We regularly scan the website and keep the information encrypted using a Secure Sockets Layer (SSL) technology. Furthermore, we have partnered with leading payment gateways to keep your information even more secure.
Delivery protection and refunds
We take special care of your orders while packaging them to ensure that they are delivered to you damage-free. At Glamstitch, we believe in giving the best possible customer service therefore we have developed a dedicated customer support team that will help you as per Glamstitch return policy.
